Frequently Asked Questions
Below you will find all of our FAQs.
How do I cancel my appointment?Acorn Sports PodiatryWe recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange. Patients not cancelling 24-hours prior to their appointment will lose their deposit and unattended appointments will be charged at the discretion of the company. If you would like to permanently cancel your appointment and not rebook/re-arrange then please contact us on 02921999300 or email [email protected]. All emails must be sent 24 hours before the appointment time to receive a full refund and will be assessed according to the time stamp on the email.
How many days in advance are appointments available?Acorn Sports PodiatryAppointments can be made 4 months in advance unless stated otherwise.
How can I view my current / previous appointments?Acorn Sports PodiatryPlease log in and select "my appointments" where you can view all past and current appointments.
Is my deposit deducted from the cost of treatment?Acorn Sports PodiatryDeposits are deducted from all treatment costs and the remainder of the treatment fee is charged at the appointment.
Why do I need to pay a deposit for an appointment?Acorn Sports PodiatryDeposits are taken to secure your appointment, especially if they are over 30 minutes.
I forgot my password. How do I reset it?Acorn Sports PodiatryIn the login page, below username, select “lost your Password” where it will allow you to follow steps to reset your password.
When will I receive emails from Acorn Sports Podiatry?Acorn Sports PodiatryWe send emails to confirm the upcoming appointment and as reminders. Furthermore, we send emails for promotional offers we have on at our clinics and any discounts we can pass on to our patients. Details are never given/sold to any third party and all information is securely protected.