We recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange. Patients not cancelling 24-hours prior to their appointment will lose their deposit and unattended appointments will be charged at the discretion of the company. If you would like to permanently cancel your appointment and not rebook/re-arrange then please contact us on 02921999300 or email [email protected] . All emails must be sent 24 hours before the appointment time to receive a full refund and will be assessed according to the time stamp on the email.