FAQ

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Frequently Asked Questions

Below you will find all of our FAQs.

What is the difference between a podiatrist and a chiropodist?

This is a common source of confusion, but simply put, chiropodists and podiatrists are both foot doctors. The term Chiropodist is usually considered the “old term” for Podiatrist.

What personal information is stored with Acorn Sports Podiatry?

Please view our policies for more information.

I have a problem with my online registration and booking appointment. How can I get help?

Please call us on 02921 999 300.

I forgot my username. Where can I find it?

Please call us on 02921 999 300, where we can provide you with your username.

I forgot my password. How do I reset it?

In the login page, below username, select “lost your Password” where it will allow you to follow steps to reset your password.

How often should I see a podiatrist?

Treat your feet as you do your teeth, a yearly check-up is healthy, but if you have pain then seek treatment. A frightening number of people think foot pain is normal! It isn’t! If your feet hurt, seek advice.

Can I receive treatment if I also see an NHS podiatrist?

Yes. Many of our patients receive treatment on the NHS and see us in between appointments.

Can I get a chiropodist/podiatrist to visit my home?

Yes, we offer home visits at a convenient time to yourself. To arrange a home visit please get in touch.

I hate showing anyone my feet, what shall I do?

We have seen many different types of feet over the year and yours will not be the worst we have seen. We work with complete confidence and total confidentiality so there is no need to worry about showing us your feet.

Can I change an appointment date?

If you booked online then you can change the date and time of your appointments yourself through our website. Otherwise, contact 02921999300.

Note: Changes must be made 24 hours prior to your appointment. Failure to attend any appointments or cancellation less than 24 hours in advance may result in you being charged the cost of your appointment at the discretion of the podiatrist.

What are the benefits of booking online with us?

● Free online service that allows patients to control their own appointment in their own time
● View past and upcoming appointments
● Access 24/7; real-time availability and instant online confirmation of appointments
● Cancel or rearrange appointments at your own ease
● Reminders via email
● Safe and secure payments

What are the benefits of booking online with us? What are the cancellation and no show policies?

We recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange it. Appointments not cancelled 24 hours prior to your appointment will lose their deposit and unattended appointments will be charged at the discretion of the company.

Why do I have to provide my phone number while booking my appointment?

If there is a problem with your appointment, we require a primary form of contact to speak with yourself in case we need to change the appointment.

Can I book an appointment for friends and/or family members on my account?

No. Your friends and family members must create their own accounts in order to book an appointment online.

How do I cancel my appointment?

We recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange. Patients not cancelling 24-hours prior to their appointment will lose their deposit and unattended appointments will be charged at the discretion of the company. If you would like to permanently cancel your appointment and not rebook/re-arrange then please contact us on 02921999300 or email [email protected] . All emails must be sent 24 hours before the appointment time to receive a full refund and will be assessed according to the time stamp on the email.

How many days in advance are appointments available?

Appointments can be made 4 months in advance unless stated otherwise.

How can I view my current / previous appointments?

Please log in and select “my appointments” where you can view all past and current appointments.

Is my deposit deducted from the cost of treatment?

Deposits are deducted from all treatment costs and the remainder of the treatment fee is charged at the appointment.

Why do I need to pay a deposit for an appointment?

Deposits are taken to secure your appointment, especially if they are over 30 minutes.

When will I receive emails from Acorn Sports Podiatry?

We send emails to confirm the upcoming appointment and as reminders. Furthermore, we send emails for promotional offers we have on at our clinics and any discounts we can pass on to our patients. Details are never given/sold to any third party and all information is securely protected.

Will I get any reminder of my upcoming appointments?

Yes. We will send you an email and a text message 48 hours prior to your appointment.

How do I know if my appointment is confirmed?

You will receive an instant email confirmation telling you that your appointment has been successfully booked, unlike our competitors who do not provide instant confirmation. Furthermore, you will receive an email and text reminder 48 hours before your appointment just for peace of mind.

How do I know which service I require?

If you are unsure which service your require then we recommend you book yourself a consultation appointment to discuss your problem and proceed from there.

How do I book an appointment online with acornsportpodiatry.co.uk?

Sign in or create an account with acornsportspodiatry.co.uk. and select the location that you would like to make an appointment at. Select the date that is available for the relevant surgery and a time you would like to attend our clinic. Follow the on-screen instructions to confirm your appointment and the type of appointment that applies best to yourself. Complete the deposit payment and that will confirm your appointment. You will receive an instant email confirmation telling you that your appointment has been successfully booked.

Can I view what appointments are available without an account?

Yes, all appointments are viewable by selecting surgery location and selecting dates available.

Do I need a GP referral to get an appointment?

No. Your GP may recommend that you seek a chiropodist/podiatrist’s advice and treatment but a referral is not needed to book an appointment with us.

How do I know which service I require?

If you are unsure which service your require then we recommend you book yourself a consultation appointment to discuss your problem and proceed from there.

Do I need a referral to come and visit?

In some scenarios the doctor or any other health professional may recommend ourselves to you. However, you do not need a referral. Many of our patients self-refer to our clinic.

What is biomechanical/gait analysis?

Biomechanics is the study of gait and human movement. Podiatrists observe patients for any alterations in the optimum sequence of events between the foot, the lower limb and the rest of the body during the walking (running, cycling, skiing etc.) phase. Deviations from the optimum can lead to heel pain, foot strain, ankle, knee, hip, lower back and neck pain.

How do I know if I need insoles?

Insoles are given for numerous conditions. Until we see and identify the problem we can’t suggest if you are suitable for them. We would recommend you book an appointment for biomechanical/gait analysis online so we can assess the problem first and suggest our treatment method.

Can I use home remedies such as corn plasters, verrucae treatment and athletes foot cream and powders?

Always ask the chemist and read the instructions or telephone us for advice. Some treatments can cause damage to your skin in certain conditions.

I think I have an ingrown toenail. What should I do?

We would recommend you book an appointment with us sooner rather than later. This will allow us to see the extent of the problem and provide you with the correct information and treatment plan.

What should I do about fungal nail?

Book in for a consultation with us! Firstly, we need to identify if it’s a fungal nail problem and then we can provide you with a treatment plan.

How long will my treatment last?

Treatment will take as long as is required but will typically take up to 30 minutes for routine chiropody. Anything more complex we would require booking you in for a longer appointment.

Will my treatment hurt?

It shouldn’t as we pride ourselves on providing a safe and comfortable service. If you are concerned that it may hurt, then please contact us.

Can I claim back the cost of my treatment through my private health insurance?

Some health insurance companies will cover the cost of Chiropody and Podiatry treatments so please check with your insurance provider.

How can I prepare for my treatment?

All we need is you and your feet. If we are seeing you for a biomechanical assessment, then please wear shorts and have your running shoes to hand.