FAQs

Frequently Asked Questions

Got Questions? Here's Everything You Need to Know

This is a common source of confusion, but simply put, chiropodists and podiatrists are both foot doctors. The term Chiropodist is usually considered the “old term” for Podiatrist.

Please view our policies for more information.

 

Please call us on 02921 999 300.

Treat your feet as you do your teeth, a yearly check-up is healthy, but if you have pain then seek treatment. A frightening number of people think foot pain is normal! It isn’t! If your feet hurt, seek advice.

Yes. Many of our patients receive treatment on the NHS and see us in between appointments.

Yes, we offer home visits at a convenient time to yourself. To arrange a home visit please get in touch.

We have seen many different types of feet over the year and yours will not be the worst we have seen. We work with complete confidence and total confidentiality so there is no need to worry about showing us your feet.

If you booked online then you can change the date and time of your appointments yourself through our website. Otherwise, contact 02921999300.

Note: Changes must be made 24 hours prior to your appointment. Failure to attend any appointments or cancellations less than 24 hours in advance may result in you being charged the cost of your appointment at the discretion of the podiatrist.

  • Free online service that allows patients to control their appointments in their own time
  • View past and upcoming appointments
  • Access 24/7; real-time availability and instant online confirmation of appointments
  • Cancel or rearrange appointments at your ease
  • Reminders via email
  • Safe and secure payments

We recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange it. Appointments not cancelled 24 hours prior to your appointment will lose their deposit and unattended appointments will be charged at the discretion of the company.

If there is a problem with your appointment, we require a primary form of contact to speak with yourself in case we need to change the appointment.

No. Your friends and family members must create their own accounts in order to book an appointment online.

We recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange. Patients not cancelling 24-hours prior to their appointment will lose their deposit and unattended appointments will be charged at the discretion of the company. If you would like to permanently cancel your appointment and not rebook/re-arrange then please contact us on 02921999300 or email [email protected] . All emails must be sent 24 hours before the appointment time to receive a full refund and will be assessed according to the time stamp on the email.

Appointments can be made 4 months in advance unless stated otherwise.

Deposits are deducted from all treatment costs and the remainder of the treatment fee is charged at the appointment.

Deposits are taken to secure your appointment, especially if they are over 30 minutes.

Yes. We will send you an email and a text message 48 hours prior to your appointment.

You will receive an instant email confirmation telling you that your appointment has been successfully booked. Furthermore, you will receive an email and text reminder 48 hours before your appointment just for peace of mind.

If you are unsure which service your require then we recommend you book yourself a consultation appointment to discuss your problem and proceed from there.

Head over to our Appointments page and follow the instructions.

Yes, all appointments are viewable by selecting the surgery location and selecting the dates available.

No. Your GP may recommend that you seek a chiropodist/podiatrist’s advice and treatment but a referral is not needed to book an appointment with us.

If you are unsure which service your require then we recommend you book yourself a consultation appointment to discuss your problem and proceed from there.

In some scenarios, the doctor or any other health professional may recommend us to you. However, you do not need a referral. Many of our patients self-refer to our clinic.

Biomechanics is the study of gait and human movement. Podiatrists observe patients for any alterations in the optimum sequence of events between the foot, the lower limb and the rest of the body during the walking (running, cycling, skiing etc.) phase. Deviations from the optimum can lead to heel pain, foot strain, ankle, knee, hip, lower back and neck pain.

Insoles are given for numerous conditions. Until we see and identify the problem we can’t suggest if you are suitable for them. We would recommend you book an appointment for biomechanical/gait analysis online so we can assess the problem first and suggest our treatment method.

Always ask the chemist and read the instructions or telephone us for advice. Some treatments can cause damage to your skin in certain conditions.

We would recommend you book an appointment with us sooner rather than later. This will allow us to see the extent of the problem and provide you with the correct information and treatment plan.

Book in for a consultation with us! Firstly, we need to identify if it’s a fungal nail problem and then we can provide you with a treatment plan.

Treatment will take as long as is required but will typically take up to 30 minutes for routine chiropody. Anything more complex we would require booking you in for a longer appointment.

It shouldn’t as we pride ourselves on providing a safe and comfortable service. If you are concerned that it may hurt, then please contact us.

Some health insurance companies will cover the cost of Chiropody and Podiatry treatments so please check with your insurance provider.

All we need is you and your feet. If we are seeing you for a biomechanical assessment, then please wear shorts and have your running shoes to hand.

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