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FAQs

Frequently Asked Questions

Below you will find all of our FAQs.



This is a common source of confusion, but simply put, chiropodists and podiatrists are both foot doctors. The term Chiropodist is usually considered the “old term” for Podiatrist.
If you booked online then you can change the date and time of your appointments yourself through our website. Otherwise, contact 02921999300. Note: Changes must be made 24 hours prior to your appointment. Failure to attend any appointments or cancellation less than 24 hours in advance may result in you being charged the cost of your appointment at the discretion of the podiatrist.
If you are unsure which service your require then we recommend you book yourself a consultation appointment to discuss your problem and proceed from there.
In some scenarios the doctor or any other health professional may recommend ourselves to you. However, you do not need a referral. Many of our patients self-refer to our clinic.
Biomechanics is the study of gait and human movement. Podiatrists observe patients for any alterations in the optimum sequence of events between the foot, the lower limb and the rest of the body during the walking (running, cycling, skiing etc) phase. Deviations from the optimum can lead to heel pain, foot strain, ankle, knee, hip, lower back and neck pain.
Insoles are given for numerous conditions. Until we see and identify the problem we can’t suggest if you are suitable for them. We would recommend you book an appointment for biomechanical/gait analysis online so we can assess the problem first and suggest our treatment method.
  • Free online service that allows patients to control their own appointment in their own time
  • View past and upcoming appointments
  • Access 24/7; real-time availability and instant online confirmation of appointments
  • Cancel or rearrange appointments at your own ease
  • Reminders via email
  • Safe and secure payments
We recommend that you cancel your appointments through your account at least 24 hours in advance or re-arrange it. Appointments not cancelled 24 hours prior to your appointment will lose their deposit and unattended appointments will be charged at the discretion of the company.
If there is a problem with your appointment, we require a primary form of contact to speak with yourself in case we need to change the appointment.
No. Your friends and family members must create their own accounts in order to book an appointment online.